MANDA SurveyResearch for small business
Draft for legal review

Refund Policy

When you get your money back from MANDA Survey, and how. Last updated 11 Oct 2026.

This is a draft. It is written for review by a lawyer in each market we sell in (Australia and the United States) and is not in effect yet. Online checkout isn’t open, and nothing is charged until we’ve confirmed the details with you by email. Items marked like [TO FILL] still need real details.

The short version

  • Your study isn’t live within 24 hours of a complete brief: full refund.
  • Your results arrive more than 2 days after the date we gave you: full refund.
  • We deliver fewer answers than your package includes: we refund the difference, in proportion.
  • Monthly plans: cancel anytime. Ask within 7 days of a monthly charge and we’ll refund that month.

1. Studies

For Market Check, Deep Study and Quick Poll:

  • Late start. If your study isn’t live within 24 hours of a complete brief, you get a full refund. A brief is complete once you’ve approved the final questions and who you want to hear from, and paid.
  • Late results. If your results arrive more than 2 days after the delivery date we gave you before you paid, you get a full refund.
  • Fewer answers. If we deliver fewer answers than your package includes, we refund the difference in proportion. For example, 150 answers out of 200 means a refund of a quarter of the price.

2. Monthly plans

For the Small Business Pulse, the Poll widget and the Tracking poll:

  • You can cancel anytime. Cancelling stops future charges.
  • If you ask within 7 days of a monthly charge, we’ll refund that month.

3. How to ask for a refund

Email [TO FILL: contact email] with your business name and the study or plan. We reply within 1 US business day.

4. When the money arrives

  • Card payments go back to the card you paid with. Banks usually show the refund within 5 to 10 business days.
  • Bank transfers (ACH or wire) go back to the account they came from.
  • We refund the US dollar amount you paid. We can’t control your bank’s exchange rates or fees.

5. Your other rights

This policy doesn’t limit any right you have under the law. It sits alongside our Terms of Service.